Privacy Policy

01Information We May Collect

When you interact with Last Mile, we may collect information including:

• Full name
• Company name
• Email address
• Telephone or WhatsApp number
• Business contact information
• Supplier information
• Shipment origin
• Shipment destination
• Type of goods
• Shipment dimensions, volume or weight
• Information included in quote requests
• Information you voluntarily provide to our team
• Website usage and technical information
• IP address and browser information where collected by our website systems

Where necessary for providing logistics or transaction coordination services, additional information may be requested.

02How We Collect Information

Information may be collected when you:

• Submit a contact form
• Request a quotation
• Contact us by email
• Contact us through WhatsApp
• Communicate with our team
• Provide shipment information
• Use our logistics services
• Use our Secure Payment Coordination service
• Visit or interact with our website

Some technical information may also be collected automatically through website infrastructure, analytics technologies or cookies where applicable.

03How We Use Your Information

Information may be used to:

• Respond to inquiries
• Prepare logistics quotations
• Coordinate shipments
• Communicate with customers
• Communicate with suppliers
• Coordinate transportation providers
• Arrange logistics services
• Coordinate warehousing or consolidation
• Assist with shipment documentation
• Coordinate customs-related processes
• Provide Secure Payment Coordination where applicable
• Manage customer relationships
• Improve our website and services
• Maintain operational and business records
• Comply with applicable legal or regulatory obligations
• Prevent fraud, misuse or security incidents

We only use personal information for legitimate business and operational purposes connected with our services or other purposes permitted by applicable law.

04Sharing of Information

International logistics requires coordination between multiple parties. Where necessary to provide services, relevant information may be shared with parties involved in a shipment or transaction, including:

• Suppliers
• Freight forwarders
• Transportation companies
• Airlines
• Shipping lines
• Warehousing providers
• Delivery partners
• Customs-related service providers
• Professional advisers
• Technology providers
• Payment or financial service providers where applicable
• Government or regulatory authorities where legally required

Only information reasonably required for the relevant service is shared. Last Mile does not sell personal information to third parties for unrelated commercial marketing purposes.

05International Data Transfers

Because Last Mile operates within international logistics, information may need to be communicated or processed across different jurisdictions. For example, shipment information may need to be shared between parties located in China, Hong Kong and the shipment's destination country. Where personal information is transferred or processed internationally, reasonable measures are used to protect the information in accordance with applicable requirements.

06Data Retention

Personal information is only retained for as long as reasonably necessary for:

• Providing our services
• Managing business relationships
• Maintaining transaction and shipment records
• Resolving disputes
• Meeting accounting requirements
• Meeting legal or regulatory obligations

Information that is no longer reasonably required is deleted, anonymised or securely retained where continued storage is legally required.

07Data Security

Last Mile takes reasonable administrative, technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Unauthorised disclosure
• Alteration
• Accidental destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

08Cookies & Website Technologies

The Last Mile website may use cookies or similar technologies to:

• Operate website functionality
• Understand website usage
• Remember preferences
• Improve performance
• Measure website traffic

Where required, users are provided with appropriate information or controls regarding non-essential cookies.

09Marketing Communications

Where permitted and where appropriate consent has been obtained, Last Mile may communicate information about its services to customers or prospective customers. Recipients may request to stop receiving marketing communications at any time.

10Your Personal Data

Subject to applicable law, individuals may have rights relating to personal information held about them, including requesting access to or correction of their personal data. Requests regarding personal information can be sent to sherin@last-milehk.com. We may need to verify the identity of the person making the request before processing it.

11Third-Party Links

The website may contain links to external websites or services. Last Mile is not responsible for the privacy practices, security or content of independent third-party websites. Users should review the relevant privacy policies when visiting third-party services.

12Changes to This Privacy Policy

Last Mile may update this Privacy Policy periodically to reflect changes to our services, website, operational practices or applicable requirements. The latest version is always published on this page with the relevant "Last Updated" date.